Do I need to set up an account to place an order?
You can sign up with simply with your name and email address to begin the order process. When checking out you will be required to register for an account.
I have forgotten my password - what should I do?
Simply follow the 'Forgot your password?’ link on our Sign In page and enter your email address. You will then receive an email to reset your password.
How do I place a rental order?
Placing an order is easy at Find-Rent-Wear. Here is how:
1.Choose a category from the top navigation menu or use the search button to explore specific items and styles.
2.Use the filters to narrow down your search.
3. Select your item and click 'Add to bag'. Once you have finished adding your items proceed to the checkout page by clicking on the shopping bag icon on the top right of the navigation menu. This will show you a summary of all your items.
4. Sign in to your account if you have not done so already. If you do not have an account, enter your name and email address to proceed. The checkout process is quick and straightforward no matter how many items you have in your shopping bag or how many renters they are sourced from, you will only need to checkout once.
5. Some items require pre approval from the store or owner. They have 24 hours to confirm your reservation. You will still have to enter your payment details and payment is only taken once the order has been confirmed.
6.Enter your delivery address and payment information to complete your rental order. You will then receive an email confirming your order.
How long is the rental period?
You can rent an item for 4 or 7 days.
Where can I find size & fit information?
Size and fit information is displayed for each item under the product description section. You can also read customer reviews to see how other women rated the item for size and fit.
How do I save favourite items?
On the product details page, click on add favourite. You can also add stores to your favourites. To view your favourite products and stores go to your dashboard and select Favourites.
How do I contact a store or product owner?
If you want to find out more about a product you can message the store or product owner. Go to the store/product owners profile which is displayed under the product description. Click on contact, write your message and click send. For your safety and privacy always communicate through the Find Rent Wear platform.
How do I find out the status of my order?
Go to your dashboard. Click on the Rentals tab. This will show your last 5 orders. Click on the order number for full details of your order. You can view older orders under 'My Orders'.
How much time does a store or product owner have to respond to my rental request?
They have 24 hours to respond to rental requests. You will be updated via email on the status of your request. If your request is confirmed your payment is processed and taken by Find Rent Wear. If your request is declined no payment is taken.
Why did my rental request get declined?
The store or product owner may want reservations on different dates or length of time. The request may also have expired, meaning the store/product owner did not respond within 24 hours.
Can i make changes to a pending rental request?
In the 'My Orders' section of your dashboard you can amend or cancel an order if it is still pending. If your order has already been dispatched you cannot make any changes or cancel it.
How do I find my rental reservation?
Go to 'My Rental Orders' on your dashboard to view your rentals.
What is instant book?
Instant book products don't require approval from the store or owner. For renters this means your booking is automatically confirmed and payment is processed. For stores and owners, if you list products as instant book you will not have to respond to every request.
Can I purchase an item I am renting?
Currently the Find Rent Wear platform only supports product rentals not purchases.
When should I make a reservation for an item?
You can make a reservation for a product up to 28 days in advance and we advise scheduling your delivery 1-2 days before you would need to wear it. This gives you enough time to make an exchange should the item not fit.
How do I report a message on Find Rent Wear?